Yea & District Memorial Hospital strives to provide the best quality in health care across a range of hospital and community services. As our patient, you are the focus of our efforts.
Mission Statement
To provide coordinated services to enhance the health and well being of the community.
Admission
On admission to the hospital your doctor and the nursing staff will record details of your medical history and it will be necessary for you to inform them of any allergies you may have. You are encouraged to ask your doctor or nurse about your medical condition or any concerns you may have. Your doctor may order some procedures and tests; eg. x-rays, blood tests etc.
What to bring
- Current medications
- Medicare card
- health fund membership card (if applicable)
- pension or repatriation cards
- Bed attire
- dressing gown / slippers
- tissues
- toiletries- soap, toothbrush, toothpaste,
- reading material - books and magazines.
Medications
On admission, any medications which you may have brought with you will need to be given to the nursing staff. Your doctor will also need to know of any complementary therapies which you may be currently undertaking, as these may effect or interact with the medications you receive in hospital. The doctor will order all medications you need whilst in hospital. Your medications will be returned to you on discharge.
Valuables
You are strongly advised not to bring jewellery, large sums of money or any item of value into hospital. The hospital cannot accept responsibility for their security.
Mail is delivered to the hospital daily; any mail delivered after your discharge will be forwarded to you as soon as possible.
Phone calls
Each bed has an allocated telephone. Local calls can be made from theses phones and external calls can be received. The direct number for external calls is written on each phone. Calls from outside the hospital can also be made via the hospital telephone number.
Meals
Meals are at 7 am, midday and 5 pm. Your diet is an essential part of your care and the hospital aims to provide a choice of meals and can supply specific diets where required. Relatives and friends may provide special foods for you, alcohol is not to be brought in by visitors without first speaking with nursing staff. You may not be able to eat or drink prior to certain procedures or blood tests. Visitors should always enquire before offering food or drink to a patient. The hospital does have a visiting dietician please speak with nursing staff if you would like a referral.
Smoking
Yea and District Memorial Hospital is a smoke free environment. You may only smoke outside the building near the walkway between the Nursing Home and The Grace Bennetts Centre. Please use the ash trays provided.
Visitors
Visiting hours are from 11am -8 pm daily or by arrangement with nursing staff. Relatives are welcome to stay with critically ill patient for extended periods; we have a visitors sitting room with tea and coffee making facilities. Visiting children should be accompanied by an adult who will be responsible for their conduct. When a patient is very unwell or tired he/she may request nursing staff to ask visitors to leave or come back later. Parents are encouraged to remain with their child and will be provided with a folding bed if staying overnight.
'No Lift' Policy
In accordance with Worksafe Guidelines, Yea and District Memorial Hospital is a 'No Lift' workplace and nursing staff will, if necessary use lifting machines and slide sheets to facilitate your care.
Pastoral Care
The support of the clergy and other counselling services are always available. Church representatives visit regularly. Please discuss this with the nursing staff.
Laundry
You are requested to make your own arrangements to have your washing done, if this is not possible the service is available for a fee. All clothes will need to be named.
Private Patients
Patients with private insurance may request a single room. However with the small amount of single rooms available this may not always be possible.
Hospital Costs
Private patients should enquire at the front desk during business hours Monday to Friday for details of all charges. Medicare patients will not receive any accounts. Patients admitted under compensation status such as Workcare or Transport Accident Commission will receive accounts which should be submitted directly to the relevant authority
Quality Improvement
It is our aim to provide excellent service. You may be asked to express your opinion through our patient survey, which helps us to ensure a high standard of care at our hospital.
Discharge
The nursing staff will organise your discharge. It may be necessary for you to have someone to drive you home. Please do not leave the hospital without speaking to nursing staff, collecting your medications, prescriptions, discharge form and receiving any discharge advice.